SVS Forwarding
Forwarding Industry is always opened to development and innovation.These changes is developing paralel to transport Technologies and and in connection with world trade.Transport organizations have to be made according to the rules applicable because of its being on the control of the gocerment for all world countries.We ,as SVS FORWARDING, make us first principle from foundation till now to arrange the freigt movements according to the rules of the law and neccesaities of the trade.
SVS FORWARDING offer high-quality services to our esteemed customers with 150 staffs who is an expert in their fields ,and its 13 branches located in different cities.With our experienced staffs ,who have the knowledge required for the profession of transportation legislation, follow the legal changes and corrections and actualizel all phases and organizations from the loading of the goods till celearances and unloading on the destination countries for our customers.
The most important service Industry of the twenty century , Forwarding Industry uses the knowledge and improves it according to the rules of the trade .Towards to the end of this century,thanks to the developments on the sea,air and land freight and creation of new transport systems, the need of new kapitels has been occured.It is impossible for all transport companies have their own airplanes,vessels,trains or trucks so they has made meetings an co-operate with each other and arranged the services.
Group company communities are consisted between the companies that maket he loadings and the transporters in these service system. Within the framework of this awareness, Our company is in cooperation with FNC Group and WCAFAMILY Group about the freight services for giving a better and more properly informations to the needs of our customers. By courtesy of these kinds of groups , we support transport services to our customers about their e xports and imports from/to Turkey from /to all other countries.
Mission & Vission
Our Mission
Forseeing expectations and needs of our customers by making and handling communications effectively and correctly ,generating soonest,efective,impeccable solutions and meeting the demands and exceptations on time.
Our Vision
Open for new experieneces, be able to take intiative, to implement the training taken,to train creative, efficient and high-quality staff and by this way to deliver the customers to the objectives by establishing an organizational structure based on effective communication.
Education
Our company plans several training programmes on the aims of determining training needs for refreshing and maximizing the knowledge of the staff that Works for SCS FORWARDING AGENT ,contributing the personel developments of them , improving the professional productivity by giving the capability needed for their job description , providing the monitoring of changes and innovations in sector.
Enviromental Policy
We ,as SVS FORWARDING AGENT , makes the first aim when we give Forwarding services to our customers by protecting the enviroment by decreasing the bad results to minumum level for enviroment
In order to achieve to our aim , We give undertaking to make the Enviromental Aims below;
Make the Enviromental Management Systemt always to be applied, controlled, improved and continued by us
To comply with the confirmed national laws,legislations and international legal regulations about the enviroment.
Preventing environmental pollution by following the technological developments, to reduce waste at source, to recover as much as possible, to eliminate non-recyclable waste without harming or moving the environment.
Reduce the use of natural resources by continually improving its environmental performance,
To announce Environmental policy to customers, suppliers, employees, all interested parties, to keep it as light and to contribute the creation of environmental awareness to all related parties.
To make periodic reviews in order to achieve Environmental Objectives and undertakes of our company.
Values & Ethics
SVS FORWARDING AGENT make a company priincple to give its all services according to the legal legislation and with a honest and ethic way.
The corporate code of ethics and business conducts of our company are like below;
~ To have the awareness of the service for fulfilling our tasks.
~ To ensure proper functioning of Legal regulations
~ To comply with the service standards
~ Depending on the purpose and mission
~ Integrity and impartiality
~ Providing information, transparency and participation
~ The respect and confidence by the public
~ Courtesy and respect to customers and employees of public institutions
~ Honest, impartial and timely notification to the competent authorities of carrying out all the necessary
~ Avoidance of conflict of interest
~ Duties and powers used in order to obtain benefits
~ Avoidance of extravagance
~ Not to make any pronouncement Binding explanations and unrealistic representations
~ Not to offer to pay bribery, tip, or other illegal payments.
Customer Relations
We determine the demands and interests of our customers when we gives the service about all fields.because the staisfaction level of the customers shows us the quality of our work.So,we specify our wroking policy according to these expectations.
Our main aim about improving relationships with customers is to understand customers' attitudes and behaviors, desires, and fully respond to the needs of the customer by increasing the enthusiasm and commitment to serve them beter services.
Because of Our companys target of having established customers to long-term business relationships at the highest level ,our experienced staff tries to keep the level of customer satisfaction at the highest level. Loyal customers is the ones who serve the best ministration.Creating customer value according to their needs has an important role on arranging best customer satisfaction. Customer value is the expected rate of the obtained from the service from the damage, loss of service.If the benefits are more , the satisfaction of the customers about the service given will be more.If not , the value of the service given will be less fort hem and they will think that the enough attention has not been given to the service of them.
Quality
Our quality principles are like below ;
- To ensure to give all forwrading services according to the laws legislations and other legal regulations and the changes on these services on the date of being pit into the application
- To decrease the problem risks of the transport services that we gives to our customer to minumum level.
- To standartize the quality of the services given and to modernize the services according to the international standarts.
- To provide the customer satisfaction on high level and to make the studies for increasing the satisfaction fo our customer.
- To cultivate the staffs that are with sense of responsibility , work with a effective ommunication with eachother and take the advantage of the technology and to ensure the continuity of their works.
- To use the external and internal resources of our company correctly while trying to achieve the goals of our company.